Where's my package?!

We get it — waiting is the worst. The fastest way to see where your goodies are is to check your tracking link on your order confirmation. That page shows the exact same info we see behind the scenes.

No new updates for 10 days? That's not cool. Reach out to us or the shipping carrier and we'll jump in to track it down and get some answers.

Patience is a virtue… but great hair is worth the wait. 😉

Whether you're in Canada or the U.S., we've got options to get your glam goods to you — fast, smooth, and with tracking when you need it.

Canada:

Standard (No Tracking) — $14.99 (6–10 biz days)

Expedited (With Tracking) — $19.99 (2–4 biz days)

Express (With Tracking) — $24.99 (1–2 biz days)

Orders over $150? Standard shipping is FREE!

USA:

Standard (No Tracking) — $19.99 (3–5 biz days)

Expedited (With Tracking) — $24.99 (2–4 biz days)

Spending over $150? Free standard shipping for you too!

Need your goodies in a hurry? We’ve got you covered.

Treat yourself — your new faves are on their way! 💁‍♀️📦✨

No stress — just shoot us a message via email or Facebook! If you catch us before 4:00 P.M. (MT) on a weekday, we’ll make the changes the next business day before your order is processed.

Heads up: once your order is in the system and being prepped (even if it doesn’t show as shipped yet), we won’t be able to make changes or cancel it. Our team moves fast — glam waits for no one! 💨✂️

Got questions? We’ve got you. 💌

Don’t worry — we’re on it! Orders are processed within 1–2 business days, and we hustle hard to get your goodies out the door ASAP, whether you’re soaking up sun in Florida or cozy in a tiny town in Alaska.

✨ Canadian babe? All Canadian orders ship within Canada — so no customs drama, ever.

Your order will arrive within the promised delivery time or your shipping is on us. Promise. 💁‍♀️📦💨

We work with the best — USPS, UPS, FedEx, and Canada Post — to get your order to you safe and sound. Got a fave carrier? Just reach out and we’ll try to make it happen, but keep in mind we can’t guarantee it due to shipping cost differences.

✨ No matter who brings the glam to your door, your order is always guaranteed to arrive in perfect condition — and it’s backed by our No-Hassle Return Policy. Because good hair (and good service) should be stress-free. 💅📦

We totally get the anticipation — but sometimes delays happen! Shipping times are estimates, and things like bad weather, postal slowdowns, holiday rushes, or address issues can hold things up.

If your package is fashionably late, don’t stress — just reach out to us and we’ll help sort it out ASAP. 💌✨

Thanks for your patience — good hair (and good mail) is always worth the wait! 💁‍♀️📦